Privacy Policy

Resolve Peptides ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (resolvepeptides.com) or make a purchase from us.

1. Information We Collect

Information You Provide Directly

When you create an account, place an order, or communicate with us, we collect information you provide directly, including: your name, email address, shipping and billing address, phone number, account password (stored as a bcrypt hash — never in plain text), order history and preferences, payment transaction IDs (we do not store full card numbers), and any messages you send through our contact form.

If you apply for Professional Membership, we also collect your NPI (National Provider Identifier) number, professional credential, practice state, and a brief description of your intended research use.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visit, and session identifiers. This information is used for security, analytics, and to improve site functionality.

Information from Third Parties

If you use Stripe for VIP membership billing, Stripe may share limited payment confirmation information with us (such as the last four digits of your card, card type, and subscription status). We receive only what is necessary to manage your membership and do not have access to your full payment details.

NPI verification data is obtained from the public NPPES National Provider Identifier Registry maintained by the Centers for Medicare & Medicaid Services (CMS/HHS). This is a publicly available federal database.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfillment: To process and ship your orders, send order confirmations and shipping notifications, and provide order history in your account.

Account Management: To create and manage your account, authenticate your identity, and provide access to account features including order history and membership management.

Membership Services: To verify professional credentials, manage VIP subscription billing via Stripe, apply member discounts to your orders, and communicate membership status and renewal reminders.

Communications: To respond to your inquiries, send transactional emails (order confirmations, shipping updates, password resets), and — if you opt in — to send marketing communications about new products and promotions. You can unsubscribe from marketing emails at any time.

Legal Compliance & Safety: To enforce our age verification requirement, comply with applicable laws and regulations, detect and prevent fraud, and protect the safety and integrity of our platform.

Analytics & Improvement: To understand how our website is used, identify and fix technical issues, and improve the overall user experience.

3. Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We share your information only in the following limited circumstances:

Service Providers: We share information with trusted third-party service providers who assist us in operating our business, including: Stripe (payment processing and VIP subscription billing), shipping carriers (name and address for delivery), and email service providers (for transactional emails). These providers are contractually obligated to use your information only to provide their services to us and not for their own purposes.

Legal Requirements: We may disclose information if required to do so by law, court order, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before such a transfer and of any changes in how your information is used.

4. Cookies & Tracking

We use session cookies to maintain your login state, shopping cart, and age verification status. These are essential to the operation of the website and cannot be disabled without impacting functionality. We do not use third-party advertising cookies or tracking pixels.

Our website may use analytics tools that set cookies to help us understand site usage. You can control cookie settings through your browser preferences. Note that disabling all cookies may prevent you from using certain features of our website.

5. Data Security

We implement industry-standard security measures to protect your personal information, including HTTPS/TLS encryption for all data in transit, bcrypt hashing for passwords (we never store passwords in plain text), secure session management with HttpOnly and SameSite cookie flags, parameterized database queries to prevent SQL injection, and CSRF token protection on all forms.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using commercially reasonable measures to protect your information.

6. Your Rights & Choices

You have the following rights regarding your personal information: the right to access the personal information we hold about you; the right to correct inaccurate information; the right to delete your account and associated personal data (subject to legal retention requirements); the right to opt out of marketing communications at any time; and the right to data portability (request a copy of your data in a portable format).

To exercise any of these rights, please contact us or manage your preferences directly in your account settings. We will respond to all requests within 30 days.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of seven years for tax and legal compliance purposes. If you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Children's Privacy

Our website is intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age. Our site includes an age verification gate that must be passed before accessing content. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date and, where appropriate, by sending you an email notification. Your continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

Resolve Peptides
Email: privacy@resolvepeptides.com
Website: resolvepeptides.com/contact